Automotive Assistant Manager
About The Position
The Automotive Assistant Manager leads daily store and shop operations, supports the team, and helps deliver a strong customer experience. The role involves opening and closing, setting the daily plan, and maintaining a safe, clean, and efficient shop. The Assistant Manager advises customers, prepares estimates, explains recommended work, and closes sales, while helping customers understand vehicle inspection results and recommendations. The position also includes coaching service advisors and technicians, reinforcing processes, managing inventory and ordering, handling cash and point-of-sale transactions, scheduling, tracking key performance indicators, and supporting compliance with OSHA and EHS requirements. The Assistant Manager covers for the Store Manager when needed and maintains high standards throughout each shift. Big Brand Tire & Service describes itself as a tire and auto repair business with more than 50 years of service. It emphasizes customer service, career growth, and a respectful, inclusive workplace.
Requirements
- At least 1–3 years of experience in automotive service management or retail repair leadership.
- Strong background in service sales, such as tires, brakes, maintenance, or mechanical services.
- Proven ability to lead a team in a high-volume, fast-paced environment.
- Excellent communication and problem-solving skills.
- Valid driver’s license.
- Ability to lift 70 lbs.
- Self-starter who thrives on results, accountability, and growth.
- Open availability, including weekends, to support the team during peak business times.
Responsibilities
- Open and close the store, set the daily game plan, and keep the shop safe, clean, and efficient.
- Greet and advise customers, prepare estimates, explain work clearly, and close sales.
- Connect technicians and customers by translating inspections into recommendations.
- Coach service advisors and technicians, reinforce processes, celebrate successes, and address performance gaps.
- Manage inventory and ordering, cash handling and POS, scheduling, KPI tracking, and OSHA/EHS compliance.
- Cover for the Store Manager when they are out and model high standards on every shift.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Supplemental life and short- and long-term disability insurance
- Employee assistance program
- 401(k) with company match
- Flexible paid time off
- Paid holidays
- Discounts on products and services
- Employee referral program
- Paid training and reimbursement for ASE certifications
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
