Automotive Assistant Manager

Grease Monkey #41•Greenville, SC

About The Position

The Assistant Manager acts as the second-in-command at a Grease Monkey center and performs the Center Manager’s functions in the Manager’s absence. The role supports the successful operation of the center through customer and employee relations, business management, and sound judgment. The Assistant Manager must be able to perform all store positions other than the Center Manager’s duties.

Requirements

Previous experience managing a retail automotive center or an equivalent related business.
Business management, employee relations, and customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers promptly and professionally, and explain Grease Monkey services and pricing.
Present applicable air filters, cabin air filters, breathers, and radiator caps for customer inspection.
Keep waiting customers informed about wait times, answer questions, and help maintain a comfortable, clean, and safe customer environment.
Review service order tickets, warranty and free top-off programs, services performed, static stickers, and reminder cards with customers at checkout.
Encourage customers to provide feedback, thank departing customers, and invite them to return.
Resolve customer complaints and damage claims.
Hire employees as needed; evaluate performance; address complaints; administer discipline; and discharge employees when required.
Train new employees and conduct routine training for all employees on products, services, skills, procedures, and policies.
Schedule employees for effective center coverage and efficient labor use, and ensure accurate time-clock use.
Prepare payroll and maintain accurate employee files.
Ensure proper execution of service-bay activities.
Print and monitor daily, weekly, and monthly sales and inventory reports.
Monitor cash-register functions and credit-card handling.
Maintain POS computer software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits and perform daily close-out procedures.
Prepare weekly and monthly paperwork.
Monitor inventory, place orders, and perform accurate monthly inventory counts.
Maintain the cleanliness and appeal of the site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes.
Solicit fleet accounts and plan and execute local center marketing activities.
Participate in community activities.
Maintain required OSHA, MSDS, and federal, state, and local postings and records.