Automotive Assistant Manager

Grease Monkey•Chesnee, SC

About The Position

The Assistant Manager is responsible for performing the Center Manager’s functions in the manager’s absence and generally serving as the center’s second-in-command. The role supports successful center operations through customer and employee relations, business management techniques, and sound judgment. The Assistant Manager must be able to perform all store positions other than Center Manager duties. The position involves customer service, employee supervision and training, scheduling and payroll, daily center operations, inventory and cash handling, site upkeep, and local marketing and community activities. The role works in an environment with frequent exposure to outdoor weather, noise, and vehicle exhaust fumes, and requires frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Business management, employee relations, and customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.
Good corrected vision and hearing.
Ability to frequently stand, walk, climb, stoop, crouch, handle, reach, and lift.

Responsibilities

Welcome customers professionally and explain services, requirements, and pricing.
Present applicable air filters, breather, and radiator cap for customer inspection; keep waiting customers informed and answer their questions.
Maintain a comfortable, clean, and safe customer atmosphere.
Review service tickets, warranty and free top-off programs, services performed, static stickers, and reminder cards with customers at checkout.
Encourage customer feedback, thank departing customers, and encourage them to return.
Resolve customer complaints and damage claims.
Hire employees as needed, evaluate performance, resolve complaints, administer discipline, and discharge employees as required.
Train new employees and conduct routine training on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use; ensure accurate time-clock use.
Prepare payroll and maintain accurate employee files.
Ensure proper execution of service bay activities.
Print and monitor sales and inventory reports; monitor cash register and credit card handling.
Maintain POS software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits and complete daily close-out procedures.
Prepare weekly and monthly paperwork.
Monitor inventory, place orders, and conduct accurate monthly inventory counts.
Maintain the cleanliness and appeal of the entire site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes; solicit fleet accounts; plan and execute local marketing; and participate in community activities.
Maintain required OSHA, MSDS, and federal, state, and local postings and records.