Automotive Assistant Manager
About The Position
The Automotive Assistant Manager helps lead daily shop operations and deliver an exceptional customer experience. The role involves opening and closing the shop, setting daily priorities, maintaining a safe and efficient workplace, advising customers, preparing estimates, explaining recommended work, and supporting sales. The Assistant Manager connects technicians and customers by translating inspection findings into clear recommendations. The position also develops and coaches advisors and technicians, manages inventory and ordering, handles cash and point-of-sale activities, supports scheduling, tracks key performance indicators, and ensures compliance with OSHA and environmental, health, and safety requirements. When the Store Manager is absent, the Assistant Manager covers store leadership responsibilities and maintains operating standards. Big Brand Tire & Service describes itself as a tire and auto repair company with more than 50 years of history and hundreds of locations. It emphasizes customer service, career growth, and a respectful, inclusive workplace.
Requirements
- At least 1–3 years of experience in automotive service management or retail repair leadership.
- Strong background in service sales, such as tires, brakes, maintenance, or mechanical work.
- Proven ability to lead a team in a high-volume, fast-paced environment.
- Excellent communication and problem-solving skills.
- Valid driver's license.
- Ability to lift 70 pounds.
- Open availability, including weekends.
- Self-starter who thrives on results, accountability, and growth.
Responsibilities
- Open and close the shop, set the daily game plan, and maintain a safe, clean, and efficient workplace.
- Greet and advise customers, build estimates, explain work clearly, and close sales.
- Translate vehicle inspections and technician findings into trusted customer recommendations.
- Coach advisors and technicians, reinforce processes, recognize successes, and address performance gaps.
- Manage inventory and ordering, cash handling and point-of-sale activities, scheduling, KPI tracking, and compliance with OSHA/EHS requirements.
- Cover store leadership responsibilities when the Store Manager is absent and model high standards on every shift.
Benefits
- Competitive hourly rate plus commission and overtime opportunities.
- Paid vacation and holidays.
- Medical, dental, vision, life, and supplemental insurance.
- 401(k) with company match.
- Employee discounts.
- Referral bonuses.
- ASE reimbursement.
- Career growth opportunities, including progression into Store Manager or Multi-Unit Leader roles.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
