Automotive Assistant Manager

AAA Mid-Atlantic•Warminster, PA

3d•$53,848 - $75,593•Onsite

About The Position

The Automotive Assistant Manager supports and oversees Service Department functions and daily operations at an AAA Car Care Center. The role helps ensure the effective operation of the store and supports the sale of automotive parts, mechanical and maintenance services, tires, and batteries. The Assistant Manager manages performance, production, quality, and the professional development of Service Advisors, sales associates, and Repair Technicians in alignment with AAA standards. The position combines automotive expertise and business acumen to improve efficiency, team performance, customer satisfaction, and profitability. It includes supervising and mentoring technicians, checking repair quality, coordinating customer communications, organizing workflow, supporting store sales and operations when the Manager is absent, and ensuring compliance with company policies and applicable safety and regulatory requirements. The role also includes maintaining accurate records, helping explain repair recommendations, overseeing tools and equipment, and keeping the shop clean and organized. The position is based at a Car Care Center in an automotive shop environment, where noise may be loud and work may involve automotive tools and equipment, temperature changes, dust, or fumes. Associates may need to lift equipment weighing up to 50 pounds and stand for prolonged periods.

Requirements

High school degree or equivalent; a combination of education and experience may be considered in lieu of a degree.
At least 4 years of experience in the automotive repair industry.
Valid operator’s license that must be maintained.
Satisfactory pre-employment and post-employment screening results.
Effective organizational and analytical skills.
Effective written and oral communication skills.
Ability to interact effectively with others.
Advanced knowledge of PC-based automotive computer equipment and software applications.
Ability to respond to customer inquiries and refer customers to associates who can best assist with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
Ability to adjust work schedule and priorities to meet business needs.

Nice To Haves

Automotive Service Excellence (ASE) certification.

Responsibilities

Supervise and mentor Repair Technicians, assigning work appropriately based on skill levels.
Assist with hiring, evaluating, training, and developing Repair Technicians and Service Advisors.
Lead associates through firm, fair, and consistent management.
Verify that vehicle repairs and maintenance are completed accurately and professionally in accordance with manufacturer guidelines and industry practices; retest repaired systems and road test vehicles as needed.
Manage communication between the Car Care Center and customers, providing timely updates and ensuring accuracy of repair permissions, agreements, and expectations.
Assist Service Advisors and Sales Associates in explaining repair recommendations and obtaining customer approval for necessary repairs.
Organize work to maximize efficiency in vehicle movement, parts procurement, and job functions.
Oversee store operations and sales in the Manager’s absence, including creating estimates and work orders and assisting at the sales counter.
Open and close the Car Care store and ensure proper scheduling and management.
Ensure implementation of Car Care policies and procedures and compliance with OSHA, M.A.P., state, and Hazmat regulations.
Maintain a clean, organized work area and ensure proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols.
Accurately complete paperwork, including repair information on work orders and state and emissions inspection details.
Review repair orders with Service Advisors and customers to ensure all requested repairs are completed.
Monitor workflow and communicate with Service Advisors and Sales Associates about wait times and productivity.
Maintain awareness of automotive products and general awareness of ACA offerings to enhance customer experiences and encourage repeat business.
Attend automotive meetings and seminars as recommended by management.