Automotive Assistant Manager

Grease Monkey•Greenville, SC

About The Position

The Assistant Manager acts as the second-in-command at a Grease Monkey center and performs the Center Manager’s functions in the manager’s absence. The role is responsible for the successful operation of the center through customer and employee relations, business management, and sound judgment. The Assistant Manager must be able to perform all store positions other than the Center Manager duties. The position includes customer service, employee supervision and management, center operations, and additional marketing and administrative duties. Work takes place in an environment with frequent exposure to outdoor weather, noise, and vehicle exhaust throughout the shift. Physical activities include frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Requirements

Previous experience managing a retail automotive center or an equivalent related business.
Business management, employee relations, and customer service skills.
Intermediate computing skills.
Basic literacy, including reading, writing, and math skills.
Verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.
Good corrected vision and hearing.

Responsibilities

Welcome customers promptly and professionally, explain requirements, services, and pricing, and present applicable vehicle parts for customer inspection.
Keep waiting customers informed about wait times, answer questions, and help maintain a comfortable, clean, and safe customer environment.
Review service orders, warranty and free top-off programs, services performed, static stickers, and reminder cards with customers at checkout.
Encourage customer feedback, thank departing customers, and remind them to return.
Resolve customer complaints and damage claims.
Hire employees as needed; evaluate performance; resolve complaints; administer discipline; and discharge employees when required.
Train new employees and conduct routine training on products, services, skills, procedures, and policies.
Schedule employees to provide effective center coverage and efficient labor use; ensure accurate time-clock use; prepare payroll; and maintain complete employee files.
Ensure proper execution of service-bay activities.
Print and monitor sales and inventory reports; monitor cash register and credit card handling; and maintain POS software and hardware, including backups, upgrades, and routine maintenance.
Make daily bank deposits, complete daily close-out procedures, prepare weekly and monthly paperwork, and monitor inventory.
Place appropriate inventory orders and conduct accurate monthly inventory counts.
Maintain the cleanliness and appeal of the site and a safe working environment.
Maintain the physical plant, tools, equipment, inventory, supplies, and personal property.
Write and mail customer thank-you notes, solicit fleet accounts, and plan and execute local center marketing functions.
Participate in community activities and maintain required OSHA, MSDS, federal, state, and local postings and records.