Business Development Account Manager

Galaxy Service Partners • Columbus, OH

5h

About The Position

Thomas Door is seeking a motivated, outgoing, and results-driven Business Development Account Manager to expand its commercial and institutional customer base throughout Central Ohio and surrounding markets. The role focuses primarily on new business development through field-based prospecting, relationship building, and follow-up. The assigned territory generally includes locations within approximately two hours of Columbus, Ohio.

The successful candidate will visit facilities and develop relationships with facilities managers, maintenance directors, property managers, and other decision-makers. After establishing new customers, the Account Manager will continue to manage and grow those relationships, identifying opportunities for service, preventative maintenance, repairs, replacements, and installations. This is a field-based sales position, not an inside sales or order-taking role.

The Account Manager will use ServiceTitan and its CRM module to document activities, manage prospects and opportunities, and schedule follow-ups. The role also coordinates with service, dispatch, and installation teams to support customers. Thomas Door is willing to provide industry-specific training to a candidate with strong B2B sales experience and a proven ability to develop new business.

Requirements

• Previous business-to-business (B2B) sales experience.
• Demonstrated ability to prospect, develop new relationships, and generate sales opportunities.
• Strong communication, interpersonal, and organizational skills.
• Self-motivated, dependable, and comfortable working independently in the field.
• Willingness to conduct regular in-person prospecting and customer visits.
• Ability to manage multiple accounts, opportunities, and follow-up activities.
• Comfort using CRM software and standard business technology.
• Valid driver's license and ability to travel throughout the assigned territory.

Nice To Haves

• Experience selling commercial services, building maintenance, construction services, or other facility-related products and services.
• Existing relationships with facilities managers, maintenance directors, or commercial property managers.
• Experience with commercial doors, automatic doors, overhead doors, or architectural hardware.
• Experience preparing service or installation estimates.
• Familiarity with ServiceTitan or similar CRM software.

Responsibilities

• Identify and pursue new commercial and institutional customers through in-person prospecting, cold calling, referrals, networking, and other business development activities.
• Visit commercial facilities to introduce Thomas Door and explain its service and installation capabilities.
• Build relationships with facilities managers, maintenance directors, property managers, and other decision-makers.
• Develop and execute a territory prospecting plan to generate new business opportunities.
• Convert prospects into active, long-term Thomas Door customers.
• Maintain and grow relationships with customers acquired through business development efforts.
• Serve as a primary sales contact for assigned accounts and provide consistent communication and follow-up.
• Identify opportunities for additional repair, service, replacement, and installation work.
• Promote and sell recurring preventative maintenance agreements for commercial door systems.
• Conduct site visits, assess customer needs, and prepare estimates and proposals for installation and replacement projects.
• Manage opportunities through the sales process, from initial contact to closing.
• Use ServiceTitan and its CRM module to document sales activities, manage prospects, track opportunities, and schedule follow-ups.
• Maintain accurate customer records and an organized sales pipeline.
• Coordinate with service, dispatch, and installation teams to address customer needs and support a positive customer experience.
• Track and report sales activity, new customer acquisition, and pipeline development.

Benefits

• Competitive base salary plus commission.
• Opportunity to earn additional income through new customer acquisition and account growth.
• Monthly vehicle allowance.
• Company-provided cell phone and laptop.
• Industry and product training.
• Support from an established service and installation team.
• Opportunity to build and manage a long-term customer portfolio.
• Additional company benefits discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed