Business Development Account Manager

STEAM LOGISTICS • Chattanooga, TN

1d

About The Position

The Business Development Account Manager is responsible for driving customer satisfaction, retention, and account growth. The role involves building strong client relationships, conducting regular business reviews, analyzing market trends, and identifying opportunities for upselling and expansion. The ideal candidate is a strategic thinker with excellent interpersonal and organizational skills who can deliver insights and recommendations in a consultative manner.

Steam Logistics is a full-service provider offering end-to-end services to move commodities around the world. Founded in 2012, the company focuses on helping customers align their supply chains so goods move efficiently, quickly, and economically. Steam describes itself as an innovation leader in the brokerage space and emphasizes its people-first culture as it scales.

Requirements

• Minimum 2 years in customer account management or equivalent brokerage sales experience.
• Strong organizational and management skills.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Ability to analyze data and present insights effectively.

Nice To Haves

• Bachelor's degree preferred; a related field is acceptable.
• 5 years in logistics or supply chain preferred.
• Familiarity with Salesforce, Revenova, and CargoWise.

Responsibilities

• Build and maintain strong client relationships to support customer satisfaction and retention.
• Collaborate with the Revenue Operations team to monitor Customer Health Scores and churn rates.
• Identify and pursue opportunities for account growth.
• Collaborate with brokers and business development teams to engage clients across service modes.
• Partner with Accounting to resolve billing and other financial matters.
• Conduct quarterly business reviews, create custom presentations, and provide internal consultation based on account operations.
• Analyze market trends, share insights with stakeholders, track account performance metrics, and develop client scorecards using Steam's technology tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed