Business Development Account Manager

Thomas Door • Columbus, OH

2h • Onsite

About The Position

Thomas Door is seeking a motivated, outgoing, and results-driven Business Development Account Manager to expand its customer base throughout Central Ohio and surrounding markets. The position focuses primarily on new business development through field-based prospecting and relationship building with commercial and institutional facilities. The assigned territory generally includes locations within approximately two hours of Columbus, Ohio.

The successful candidate will visit facilities, introduce Thomas Door’s commercial door installation, repair, service, and preventative maintenance capabilities, and build relationships with facilities managers, maintenance directors, property managers, and other decision-makers. After establishing new customers, the Account Manager will maintain and grow those relationships, identify additional work, and develop a long-term customer portfolio. This is not an inside sales or order-taking role; it requires consistent in-person prospecting and follow-up.

The role also involves managing accounts and sales opportunities, promoting preventative maintenance agreements, conducting site visits, preparing estimates and proposals, and coordinating customer needs with service, dispatch, and installation teams. The company provides industry and product training and support from its established service and installation team. Compensation includes a base salary plus commission and a monthly vehicle allowance. A company-provided cell phone and laptop are included; additional company benefits are discussed during the interview process.

Requirements

• Previous business-to-business (B2B) sales experience.
• Demonstrated ability to prospect, develop new relationships, and generate sales opportunities.
• Strong communication, interpersonal, and organizational skills.
• Self-motivated, dependable, and comfortable working independently in the field.
• Willingness to conduct regular in-person prospecting and customer visits.
• Ability to manage multiple accounts, opportunities, and follow-up activities.
• Comfort using CRM software and standard business technology.
• Valid driver's license and ability to travel throughout the assigned territory.

Nice To Haves

• Experience selling commercial services, building maintenance, construction services, or other facility-related products and services.
• Existing relationships with facilities managers, maintenance directors, or commercial property managers.
• Experience with commercial doors, automatic doors, overhead doors, or architectural hardware.
• Experience preparing service or installation estimates.
• Familiarity with ServiceTitan or similar CRM software.

Responsibilities

• Identify and pursue new commercial and institutional customers through in-person prospecting, cold calling, referrals, networking, and other business development activities.
• Visit commercial facilities to introduce Thomas Door and explain its service and installation capabilities.
• Build relationships with facilities managers, maintenance directors, property managers, and other decision-makers.
• Develop and execute a territory prospecting plan to consistently generate new business opportunities.
• Convert prospects into active, long-term Thomas Door customers.
• Maintain and grow relationships with customers acquired through new business development.
• Serve as the primary sales contact for assigned accounts and ensure consistent communication and follow-up.
• Identify opportunities for additional repair, service, replacement, and installation work.
• Promote and sell recurring preventative maintenance agreements for commercial door systems.
• Conduct site visits, assess customer needs, and prepare estimates and proposals for installation and replacement projects.
• Follow opportunities through the sales process, from initial contact to closing.
• Use ServiceTitan and its CRM module to document sales activities, manage prospects, track opportunities, and schedule follow-ups.
• Maintain accurate customer records and an organized sales pipeline.
• Coordinate customer needs with service, dispatch, and installation teams to support a positive customer experience.
• Track and report sales activity, new customer acquisition, and pipeline development.

Benefits

• Competitive base salary plus commission.
• Opportunity to earn additional income through new customer acquisition and account growth.
• Monthly vehicle allowance.
• Company-provided cell phone and laptop.
• Industry and product training.
• Support from an established service and installation team.
• Opportunity to build and manage a long-term customer portfolio.
• Additional company benefits discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed