Retail Service and Operations Manager

Goodwill Southern California•Baldwin Park, CA

12h

About The Position

Goodwill Southern California is seeking a Retail Service and Operations Manager to help lead a retail store, boutique, or attended donation center. Under the direction of the Site Manager, this role supports seamless operations, excellent customer and donor experiences, and strong team performance while advancing Goodwill’s mission of Transforming Lives Through the Power of Work. The position works flexible shifts, including nights, weekends, and holidays, and may occasionally support nearby locations.

Requirements

2–4 years of supervisory experience in retail or a customer-focused operations role.
Proven ability to manage performance, drive results, and coach diverse teams.
High school diploma or GED.
Strong communication, problem-solving, and organizational skills.
Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.

Nice To Haves

College coursework.
Bilingual Spanish/English.

Responsibilities

Partner with the Site Manager to achieve goals in sales, production, customer service, payroll, safety, and expense control.
Serve as Manager-on-Duty, overseeing store operations such as opening, closing, and cash management.
Lead, train, and coach Ambassadors to deliver excellent customer and donor experiences that reflect the RISE values of Respect, Integrity, Service, and Excellence.
Maintain compliance with safety, loss prevention, and operational standards.
Oversee merchandising, colorizing, signage, and sales-floor presentation in accordance with company guidelines.
Support donation processing, backroom organization, and production goals.
Assist with GATR/GADD, CRM programs, and other engagement initiatives.
Ensure the store environment is clean, safe, and aligned with brand standards.
Work flexible shifts, including nights, weekends, and holidays, and occasionally support nearby locations.

Benefits

Discount at Goodwill SoCal retail locations.
Discounts on dining, retail, theme parks, and movies through Goodwill Perks.
Employee Assistance Program offering mental and physical wellness, financial and legal resources, and career and education partners.
Medical insurance for eligible full-time employees.
Dental insurance for eligible full-time employees.
Vision insurance for eligible full-time employees.
Flexible Spending Account for eligible full-time employees.
Life insurance for eligible full-time employees.
403(b) retirement plan for eligible full-time employees.
Paid time off for eligible full-time employees.
Tuition reimbursement.