Service Manager (Lake's Edge)

Van Metre Companies•Greensboro, NC

7h•$30 - $32•Onsite

About The Position

Van Metre is seeking a Service Manager for Lake's Edge Apartments in Greensboro, North Carolina. The community will consist of 168 garden-style residential units upon completion. Under the direction of the Property Manager and Director of Facilities, the Service Manager oversees day-to-day maintenance operations and manages a staff of one Maintenance Technician. The role is responsible for the overall management of the apartment complex’s maintenance functions, including facilities budgeting, service requests, preventative maintenance, contractors, and emergency maintenance coverage. The Service Manager performs and oversees a range of building maintenance and repair work, including electrical, plumbing, carpentry, appliance repair, painting, and HVAC maintenance. The position also coordinates unit make-ready work and vendors, completes required reporting, and supports special projects. Some weekend work is required, and the role includes responsibility for a 24-hour emergency maintenance schedule. The position pays $30.00–$32.00 per hour, commensurate with experience, education, training, and skills, with potential for a $5,000 annual bonus paid quarterly and renewal and leasing commissions.

Requirements

At least 3 years of maintenance experience or valid training.
EPA/CFC Certification required.
CPO Certification required.
Strong understanding of appliance, electrical, and plumbing repair.
Basic knowledge of HVAC and electrical circuitry.
Current knowledge of OSHA, building, and safety standards.
Own basic tools and be knowledgeable and skilled in their safe use and maintenance.
Valid driver's license.
Necessary skills to effectively complete the listed tasks.
Ability to follow oral and written instructions and maintain effective, cooperative working relationships.

Nice To Haves

Prior supervisory experience is highly preferred.

Responsibilities

Manage a maintenance team member.
Perform or oversee electrical, plumbing, carpentry, appliance repair, and painting work.
Organize and manage programs required by state and federal jurisdictions.
Meet with and direct contractors as needed.
Work with the Property Manager to maintain all areas of the property to Van Metre standards.
Manage the facilities portion of the budget.
Repair and treat structures and components such as showers, sinks, appliances, doors, cabinets, walls, and building exteriors.
Track pending vacant units and schedule vendors for the make-ready process.
Manage the daily flow of service requests.
Submit required weekly reports to the corporate office.
Maintain, repair, and replace HVAC systems as needed.
Manage and carry out the 24-hour emergency maintenance schedule.
Schedule and complete the preventative maintenance program.
Coordinate special projects as directed.
Maintain a professional and courteous manner with residents, visitors, contractors, and fellow employees.
Follow oral and written instructions and maintain effective, cooperative working relationships.
Provide own basic tools and use and maintain them safely.
Work some weekends.

Benefits

Annual bonus potential of $5,000, paid quarterly.
Renewal and leasing commissions.
11 paid holidays.
10 vacation days and 10 sick days.
Two volunteer days off and two personal days.
Winter Break.
A day off for an annual physical and a day off for the employee’s birthday.
Comprehensive parental and bonding leave.
Company-matched 401(k) retirement savings plan and access to retirement planning coaches.
Annual wellness reimbursement of up to $900.
Free, unlimited access to the TaskHuman Wellness App for the employee and family members.
Tuition reimbursement.
Company-paid certifications, memberships, and licensures.
Mentoring programs, growth paths, regular performance evaluations, and training opportunities.
Rental and Van Metre home purchase discounts.
Employee discount through Walker Title Company.
Employee Wellness Program.