Service Supervisor - The Edge

American Campus Communities•Charlotte, NC

11d

About The Position

At American Campus Communities, the Service Supervisor supports a property’s facilities maintenance operations by coordinating maintenance work, helping supervise and train the service team, managing vendor relationships, and maintaining property standards for residents. The role combines leadership support with regular hands-on maintenance work. The supervisor helps lead the facilities team in partnership with the manager, but does not have direct reports. The position may support nearby properties and offers opportunities to gain certifications and develop through on-the-job training. The Service Supervisor is expected to uphold American Campus Communities’ culture of inclusion, diversity, equality, accountability, safety, cleanliness, and pride in the community. The role represents American Campus in interactions. Activities may be photographed or recorded for quality control or training, and compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Requirements

Two years of proven experience in residential facilities maintenance.
Strong foundation in maintenance operations and ability to perform work orders consistently while supporting team performance.
Strong attention to detail and commitment to safety and cleanliness.
Ability to coordinate and support maintenance team members, vendors, and timely completion of work orders.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

HVAC certification preferred.
CPO certification preferred, if applicable.
Background in residential apartment maintenance, such as working as a maintenance or facilities technician.
Interest in developing leadership skills.

Responsibilities

Coordinate, help supervise, and train maintenance team members; support operations in the supervisor’s absence.
Complete work order processes, including execution, system close-out, verification, and vendor coordination.
Assist with and help lead the property turn process, coordinating vendors for efficient execution.
Assign and perform preventative maintenance work and contribute to updating preventative maintenance plans.
Inspect public areas and resident apartments to ensure facilities maintenance standards are met.
Ensure safe operation, compliance, preventative maintenance, and training for facilities equipment and systems in accordance with health, safety, and OSHA regulations.
Communicate and assist with outside vendors, escort vendors on-site, help manage vendor relationships, and assist with contract management and vendor agreements.
Conduct inventory assessments to ensure required tools and supplies are available.
Use national vendor-management partnerships to reduce expenses and leverage market-wide vendor services with nearby properties for consistency and scalability.
Maintain a clean, orderly shop, storage, and back-of-house environment, with tools and supplies organized.
Assist with coordination of vendor services such as snow removal and landscaping.
Help order maintenance supplies and equipment within budget and assist with timely invoice processing.
Maintain oversight of key control, including key box access.
Represent American Campus Communities in interactions and contribute to maintaining a clean community.
Perform other duties as assigned by the supervisor.