Licensed Optical Supervisor - Edge District

Warby Parker•Saint Petersburg, FL

About The Position

Warby Parker is seeking an Optical Supervisor to join its team of in-house optical professionals. The role combines customer-facing optical work with store leadership and operational responsibilities. The supervisor helps customers with eyewear needs, measurements, fitting and adjustments, finished eyewear checks, prescription terminology, and product offerings. As a store keyholder, the Optical Supervisor helps open and close the store and maintain internal operations. They help ensure operational, service, and staff-zoning procedures meet Warby Parker standards, support the store vision and sales, serve as a point of contact for customer and operational questions, and work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants. The role also supports store systems, inventory databases, business operations, and a positive employee culture.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
Have at least 2 years of experience, including supervisor responsibilities.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, stay calm under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to learning.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder and maintain internal operations.
Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Support the store's vision and sales through customer service on the floor and by serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.