Optical Supervisor - OLD MILL RETAIL DISTRICT

Warby Parker • Bend, OR

4d

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines direct customer eyewear assistance with store operations and team leadership. The supervisor serves as a store keyholder, helps open and close the shop, and supports internal operations while fostering an upbeat and productive environment for opticians and retail advisors. The role also involves helping customers understand prescription terminology and product offerings, ensuring eyewear meets optical standards and customer requirements, and supporting the store’s service and sales goals.

Requirements

• Licensed dispensing optician in states that require licensure, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience, including supervisor responsibilities.
• Passion for the eyewear and retail industries.
• Clear, effective, professional communication skills, including the ability to explain technical terms to customers.
• Commitment to providing exceptional service to customers and teammates.
• Energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Strong attention to detail, ability to remain calm under pressure, and ability to manage varied responsibilities.
• Open-minded and committed to continuous learning.
• Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store’s vision and sales by providing excellent service on the floor and serving as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program.
• Model excellent customer service.
• Help maintain store systems, inventory databases, and business operations.
• Foster a productive and positive employee culture.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed