Sales Supervisor - Old Mill Retail District

Warby Parker • Bend, OR

5d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to help create exceptional customer experiences in its retail stores. Similar roles at other brands may be called Keyholder. Sales Supervisors contribute to the business through face-to-face customer interactions, sharing Warby Parker’s story and mission, improving processes, and participating in special projects. They lead selling on the floor and front-of-house operations, and lead team touch-bases when a manager is not present.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management position.
• Exceptional interpersonal and communication skills to deliver customer service.
• Ability to remain calm under pressure and adapt quickly.
• Entrepreneurial spirit and initiative.
• Curiosity and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Pride in work and self-motivation to perform at a high level.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Promote an efficient, inclusive, service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful, honest style advice.
• Develop innovative, entrepreneurial ideas to reinvent the glasses-shopping experience.
• Lead by example as an upbeat, flexible team player.
• Lead floor selling, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.

Benefits

• Competitive base salary or hourly rate and variable compensation for eligible employees.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Life and AD&D insurance.
• Paid sick leave.
• Paid holidays.
• Vacation days.
• Retirement savings plan (401(k)).
• Parental leave, including for non-birthing parents.
• Short-term disability.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support.
• Optical education reimbursement.
• Free eyewear.
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed