Optical Supervisor - OLD MILL RETAIL DISTRICT

Warby Parker•Bend, OR

5d•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical services with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, provides accurate measurements and fittings, checks completed eyewear, and explains prescriptions and products in accessible terms. As a store keyholder, the Optical Supervisor helps open and close the store and maintain its internal operations. In partnership with store management, the supervisor leads and mentors the Optical team, including Optician Apprentice Program participants, supports store service and sales, and helps foster a positive, productive workplace. The position requires an energetic, detail-oriented optical professional who can adapt to a fast-paced retail environment. Warby Parker describes its mission as making exceptional vision care simple and accessible and supporting access to glasses through its Buy a Pair, Give a Pair program.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to providing outstanding service to customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to ongoing learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets Warby Parker optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Help ensure daily operational, service, and staff-zoning procedures are carried out to company standards.
Support the store vision and sales by providing exceptional floor service and serving as a main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.
Help open and close the store as a keyholder.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; part-time employees also receive paid sick leave.
Paid holidays for full-time employees.
Vacation days for full-time employees.
401(k) retirement savings plan for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.