Service Supervisor - The Remy

Greystar Management Services•Mesa, AZ

8d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles resident service requests and routine maintenance, prepares vacant apartments for leasing and move-ins, and helps maintain community-wide standards. It also supports budgeting, inventory, expense control, safety compliance, and responsive customer service.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by State law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and prepare information for management.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, testing system pressures, or handling refrigerants.
Certifications required by applicable State and Local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule that includes evening, weekend, and holiday on-call coverage.

Nice To Haves

Property management system experience preferred.
Bilingual English/Spanish skills are a plus.

Responsibilities

Diagnose and complete resident-requested work orders and routine maintenance in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, creating maintenance punch lists, scheduling vendors, obtaining supplies, completing tasks, and inspecting finished work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect work performed by contractors, vendors, and other service providers to verify quality, materials, services, scope, and specifications.
Maintain inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control efforts by repairing parts when possible, avoiding waste, and correctly using tools and equipment.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay informed about OSHA and other safety requirements to support community compliance.
Provide respectful and responsive customer service to residents and others, answer questions, address maintenance complaints sensitively, and complete assigned work orders efficiently and urgently.
Take call during evenings, weekends, and holidays as part of a flexible work schedule.
Travel locally as needed for business meetings, training, or other job-related responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Bonus program may be available, with eligibility and timing depending on position and performance.