Service Manager Jobs

About The Position

Requirements

• Two years of related experience in automotive service management.
• Strong people-management and leadership skills, including being motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication skills.
• Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time-management skills.
• Comprehensive understanding of automotive servicing and the industry.
• Current, valid driver’s license issued in the state of residence.
• Equipment Safety Certification.
• ASE Certification C1 – Service Consultant.
• State Inspection License where applicable.
• Ability to meet the role’s physical demands, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.

Nice To Haves

• Completion of a two-year college or technical school program is recommended.
• ASE Certification P2 – Parts Specialist is recommended.
• ASE Certification G1 – Maintenance and light repair is recommended.

Responsibilities

• Prioritize workplace safety, follow safety policies and training requirements, lock out unsafe equipment, and report unsafe conditions or actions.
• Carry out all required duties and responsibilities of the Assistant Manager position.
• Learn and apply VIP’s approach to building a team that delivers an exceptional customer experience.
• Learn VIP processes and prepare to execute the essential duties and responsibilities of the role.
• Hire strong associates, develop the team, and support associates’ career paths through structured coaching sessions.
• Ensure associates complete required LMS and vendor training and obtain T.I.A basic automotive service certification.
• Sign up associates and provide study materials for applicable ASE certifications.
• Schedule the team to meet customer needs throughout all hours of operation.
• Communicate with the team through daily huddles, daily communication, and bi-monthly store meetings.
• Monitor email throughout the day for customer appointments and communications.
• Train, support, and deliver the 5 for 5 process to explain vehicle conditions and discuss necessary solutions with customers.
• Dispatch and assign work orders to technicians using the guideline that the first available technician able to perform the work properly receives the work order.
• Attend off-site meetings and training sessions as needed, typically several times per year.
• Maintain the facility and equipment in satisfactory condition and ensure compliance with security, safety, and environmental codes and ordinances.
• Ensure the team has the equipment and resources needed to serve customers.
• Prepare the location, service desk, and equipment before business opens; recover and secure the location and unclaimed customer vehicles at close.
• Maintain a clean service department and inspect the customer waiting area and parking lot for cleanliness before opening.
• Enter facility or equipment issues into the relevant database.
• Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
• Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
• Serve as policy administrator at the assigned location.
• Support the Service Manager in helping the team achieve performance targets outlined by leadership.
• Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed.