ASM

Gettel Automotive Group•Gainesville, FL

15h•Onsite

About The Position

The Assistant Service Manager supports an outstanding customer experience at BMW of Gainesville. The role involves frequent customer contact in person and by phone, coordinating service appointments and vehicle progress, preparing and documenting repair orders, presenting recommended maintenance and inspection items, and delivering vehicles by the promised time. The position follows the dealership’s reception and active delivery process and emphasizes professionalism, clear communication, organization, accuracy, multitasking, and a genuine commitment to serving guests. The role also includes developing business through customer follow-up and service marketing lists, coordinating with the parts department on special-order parts, and preparing a Game Day Report for review with the manager. Gettel offers training through Gettel U and the Gettel Edge Program and encourages associate growth.

Requirements

Professional appearance.
Excellent communication skills.
Organizational skills, including attention to detail and paperwork accuracy.
Ability to multitask.
A genuine passion for serving guests.
Follow the dealership’s reception and active delivery process.

Responsibilities

Know the day’s appointments and prepare preprinted work orders and other documents the night before.
Call missed appointments from the prior day to reschedule.
Contact orphan owners whose appointments are with an advisor who is no longer employed by the dealership.
Call potential customers from service marketing lists.
Provide technicians with clear work-order documentation.
Prepare clear and accurate invoices for customers, warranty work, and internal repair orders.
Present customers with factory maintenance needs and recommend items documented on the multi-point inspection.
Proactively update customers about vehicle progress when appropriate and at least twice a day, including customers waiting in the lounge.
Follow the 10-foot and 5-foot customer-contact rules, and be the first and last person to speak with the customer.
Maintain a positive attitude and demeanor.
Deliver vehicles by the promised time and contact customers in advance if the promised time cannot be met.
Answer phones and return calls promptly.
Arrive early enough to complete preparation, including uniform, name badge, and startup process, before guests arrive.
Review special-order parts status with the parts department and make calls as needed.
Prepare a Game Day Report covering the prior day’s sales and gross, calls made to develop new business, and appointments for the next day.