Operations ASM

Lowe's Home Centers • Abilene, TX

9d

About The Position

The Operations Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. This role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the manager provides full leadership over the store.

The role collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and determine how to achieve service, sales, and operational objectives. Assignments and priorities are tailored to front-end and back-end operations. The manager may also rotate through Merchandising and Specialty assignments for cross-training and development.

Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores. The position is salaried and generally scheduled for 48 hours per week; additional hours may be required based on business needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform job duties that may require prolonged standing, sitting, and other activities.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree, certification, or background in retail store freight-flow logistics.
• At least 5 years of experience leading support or operations associates in retail or consumer services.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and adjust efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Lead associates to provide exceptional customer service in a clean, safe, and well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and customer satisfaction.
• Provide full leadership over the store when expected.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop ways to meet service, sales, and operational objectives.
• Perform role-specific assignments and priorities in front-end and back-end operations, with possible rotations through Merchandising and Specialty assignments for cross-training and development.
• Travel occasionally to meetings, training, or neighboring stores when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed