Operations ASM

Lowe's Home Centers • Fairview Heights, IL

2d

About The Position

The Operations Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, driving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the Operations Assistant Store Manager may provide full leadership over the store.

The role collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop approaches to meet service, sales, and operational objectives. Assignments and priorities are tailored to front-end and back-end operations. The individual may also rotate through Merchandising and Specialty assignments for cross-training and development. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform job tasks involving prolonged standing, sitting, and other necessary activities.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting in the position.

Nice To Haves

• Bachelor's degree, certification, or background in retail store freight flow logistics.
• At least 5 years of experience leading support or operations associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and redirect staffing efforts and schedules to provide coverage where needed.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates to provide exceptional customer service in a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
• Support front-end and back-end operations, with possible rotations through Merchandising and Specialty assignments for cross-training and development.
• Travel occasionally to meetings, training, or to support neighboring stores, as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, work/life services, and no-cost counseling
• Tuition assistance and trade skills scholarships
• Business travel accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broader discount platform
• Potential annual bonuses, employee stock purchase plan, deferred compensation plan, and grant awards, subject to eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed