ASM

Gettel Automotive Group•Sarasota, FL

10d•Onsite

About The Position

The Assistant Service Manager (ASM) is responsible for providing an outstanding customer experience through frequent in-person and phone contact. The role involves preparing for appointments, communicating with customers about vehicle progress and service needs, documenting and invoicing repairs accurately, coordinating with technicians and the parts department, and delivering vehicles by the promised time. The position also includes developing new business, managing appointments, and preparing a daily Game Day Report for manager review. Gettel encourages associate growth through training programs, including Gettel U and the Gettel Edge Program, and emphasizes diligence, teamwork, creativity, honesty, integrity, and treating customers with respect and dignity.

Requirements

Professional appearance.
Excellent communication skills.
Organizational skills, attention to detail, and accuracy with paperwork.
Ability to multitask.
A genuine passion for serving guests.

Responsibilities

Prepare for the day's appointments, including preprinting work orders and other documents the night before.
Call customers who missed appointments the prior day to reschedule.
Contact orphan owners whose appointments are assigned to an advisor who is no longer employed by the dealership.
Call potential customers from service marketing lists.
Provide clear documentation on work orders for technicians.
Prepare clear and accurate invoices for customers, warranty work, and internal repair orders.
Present customers with factory-recommended maintenance needs.
Recommend items documented on the multi-point inspection.
Proactively update customers on vehicle progress, at least twice daily, and provide proactive updates to customers waiting in the dealership lounge.
Follow the 10-5-First-Last customer-contact rule: recognize customers within the workspace, make contact, speak first, and speak last.
Maintain a positive attitude and demeanor.
Deliver vehicles by the promised time and contact customers in advance if the original promised time cannot be met.
Answer phones and return calls in a timely manner.
Arrive early enough to complete preparations, including uniform, name badge, and startup process, before guests arrive.
Review special-order parts status with the parts department and make calls as needed.
Prepare a Game Day Report for manager review, including prior-day sales and gross activities, calls made to develop new business, and appointments for the next day.
Follow GAMG’s reception and active delivery process.