ASM

Gettel Automotive Group•Punta Gorda, FL

8d•Onsite

About The Position

The Assistant Service Manager (ASM) helps provide an outstanding customer experience at Toyota of Charlotte County. The position involves frequent customer contact in person and by phone, clear communication and documentation, coordinating service work and customer updates, and following the dealership’s reception and active delivery process. The role also includes preparing for appointments, developing service business, and reviewing daily activity with a manager.

Requirements

Professional appearance.
Excellent communication skills.
Organizational skills and attention to detail and accuracy on paperwork.
Ability to multitask.
A genuine passion for serving guests.

Responsibilities

Prepare work orders and other documents for upcoming appointments.
Call customers who missed appointments and work to reschedule them.
Contact orphan owners and potential customers identified through service marketing lists.
Document service work clearly for technicians and prepare accurate invoices for customers, warranty, and internal repair orders.
Present factory maintenance needs and recommend items identified in multi-point inspections.
Proactively update customers about vehicle progress, at least twice daily when appropriate, including customers waiting at the dealership.
Follow the 10-5-First-Last customer-contact rule and maintain a positive, welcoming demeanor.
Deliver vehicles by the promised time and contact customers in advance if the promised time cannot be met.
Answer phones and return calls promptly.
Arrive early enough to complete uniform, name badge, and start-up preparations before receiving guests.
Review special-order parts status with the parts department and make calls as needed.
Prepare a Game Day Report covering prior-day sales and gross, business-development calls, and next-day appointments for manager review.
Follow GAMG’s reception and active delivery process.