Merchandising ASM

Lowe's Companies, Inc. • Waynesville, NC

21h

About The Position

The Merchandising Assistant Store Manager leads associates to deliver exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. The manager may at times provide full leadership over the store and may rotate through Specialty and Operations assignments for cross-training and development.

The role works with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for meeting service, sales, and operational objectives. It does not require regular travel, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.
• If required by state or local municipality, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer services.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand and adjust efforts and schedules to provide coverage where and when needed.
• Plan for sales spikes and ensure the store has sufficient inventory to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally for meetings, training, or to support neighboring stores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed