Merchandising ASM

Lowe's Companies, Inc.•New Carrollton, MD

8d•$62,000 - $104,000

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. At times, the manager may provide full leadership over the store. The role anticipates customer flow and workload, adjusts staffing and schedules to maintain coverage, plans for sales spikes, and ensures inventory is positioned to meet demand. It includes conducting safety walks, monitoring the use of store power equipment, and coaching associates on safe work practices. The manager collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The position may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
Availability in the morning, afternoon, and evening any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
Generally scheduled for 48 hours per week; additional hours may be required based on business needs.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience leading service associates in retail or consumer services.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
Experience in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Anticipate customer flow and work demand; adjust efforts and schedules to maintain appropriate coverage.
Plan for sales spikes and ensure the store has sufficient in-stock inventory to support demand.
Conduct safety walks, monitor store power equipment use, and coach associates on safe work practices.
At times, provide full leadership over the store.
Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives.
Rotate through Specialty and Operations assignments as needed for cross-training and development.
Travel occasionally to meetings, training, or neighboring stores as needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs and learning and development opportunities for eligible associates.