Merchandising ASM

Lowe's Companies, Inc.•Saugus, MA

4d•$62,000 - $104,000

About The Position

The Merchandising Assistant Store Manager leads associates to deliver exceptional customer service and maintain a clean, safe, and well-stocked store. This role is accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction with the in-store experience. The position may require providing full leadership over the store at times. The role plans for customer flow and demand, adjusts efforts and schedules to ensure appropriate coverage, and prepares the store's in-stock position for sales spikes. It includes conducting safety walks, monitoring the use of store power equipment, and coaching associates on safe work practices. The manager collaborates with store leadership peers, the District Manager, and Area support staff to determine customer needs and achieve service, sales, and operational objectives. The position may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores. The salaried role is generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week. Pay is $62,000 to $104,000 annually; starting pay may vary based on factors including position, location, education, training, and experience. Benefits and eligibility vary by program and role.

Requirements

2 years of experience leading associates in a retail environment.
3 years of experience working in a fast-paced, cross-functional work environment.
1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability mornings, afternoons, and evenings any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
5 years of experience leading service associates in retail or consumer service.
3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead associates in delivering customer service and maintaining a clean, safe, and stocked store.
Anticipate customer flow and work demand, and redirect efforts and schedules to provide coverage where and when needed.
Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Provide full leadership over the store when needed.
Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives.
Rotate through Specialty and Operations assignments when asked for cross-training and development.
Travel occasionally for meetings, training, or to support neighboring stores.

Benefits

Health, dental, and vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including concierge and work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards
Wellness programs
Learning and development opportunities