Merchandising ASM

Lowe's Home Centers • Murfreesboro, TN

3d

About The Position

The Merchandising Assistant Store Manager leads associates to deliver exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. It may involve providing full leadership over the store and rotating through Specialty and Operations assignments for cross-training and development. The role collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. Regular travel is not required, but occasional travel may be needed for meetings, training, or support of neighboring stores.

The position is generally scheduled for 48 hours per week, with additional hours possibly required based on business needs. Morning, afternoon, and evening availability is required any day of the week. Physical duties may involve prolonged standing, sitting, and other activities necessary to perform the job. The associate must be able to lift at least 25 pounds without assistance and may need to lift more than 25 pounds with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability in the morning, afternoon, and evening any day of the week.
• Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in a retail or consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, adjusting efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store is stocked to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for meeting service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed