Merchandising ASM

Lowe's Companies, Inc. • Gastonia, NC

4d

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. At times, the position provides full leadership over the store.

The role works with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for meeting service, sales, and operational objectives. The manager may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, but occasional travel may be needed for meetings, training, or to support neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability in the morning, afternoon, and evening on any day of the week.
• Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local law, must already hold the applicable salesperson license or pass the licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand, adjusting efforts and schedules to provide appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock inventory to meet demand.
• Conduct safety walks, monitor store power-equipment use, and coach associates on safe work practices.
• Lead a team of associates in delivering customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, improve operational efficiency, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff on customer needs and service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally for meetings, training, or support of neighboring stores, if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed