Merchandising ASM

Lowe's Companies, Inc.•Lowell, MA

3d•$62,000 - $104,000

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. This role is accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction with the in-store experience. At times, the manager may provide full leadership over the store. The role anticipates customer flow and work demand, adjusts staffing and schedules to maintain coverage, plans for sales spikes, and ensures adequate inventory. It also includes conducting safety walks, monitoring the use of store power equipment, and coaching associates on safe work practices. The manager collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The position may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, but occasional travel may be needed for meetings, training, or support of neighboring stores. The role is salaried and generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Availability is required mornings, afternoons, and evenings any day of the week.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law; where required, must be licensed or pass the requisite licensing exam within 60 days of starting employment.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Morning, afternoon, and evening availability any day of the week.
Generally scheduled for 48 salaried hours per week; additional hours may be required based on business needs.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience leading service associates in retail or consumer service.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead a team of associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
Anticipate customer flow and work demand, and redirect efforts and schedules to provide coverage where needed.
Plan for sales spikes and ensure the store has sufficient inventory to support demand.
Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
At times, provide full leadership over the store.
Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives.
Potentially rotate through Specialty and Operations assignments for cross-training and development.
Travel occasionally for meetings, training, or to support neighboring stores, as needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Wellness programs and learning and development opportunities for eligible associates.