Merchandising ASM

Lowe's Home Centers • Syracuse, NY

6d

About The Position

The Merchandising Assistant Store Manager leads associates in providing exceptional customer service and maintaining a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. It includes anticipating customer flow and work demand, adjusting staffing and schedules to provide coverage, planning for sales peaks and maintaining inventory to meet demand, and conducting safety walks while monitoring equipment use and coaching associates on safe practices. At times, the role provides full leadership over the store. The manager works with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The role may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel may be needed for meetings, training, or neighboring-store support. This salaried role is generally scheduled for 48 hours per week, with additional hours possibly required based on business needs, and requires morning, afternoon, and evening availability any day of the week. Physical duties may involve prolonged standing, sitting, and other activities necessary to perform the work. The associate must be able to lift 25 pounds without assistance and may need to lift more than 25 pounds with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• If required by state or local municipality, be licensed as a salesperson or pass the requisite licensing exam within 60 days of starting employment.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in a retail or consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Lead a team of associates to deliver exceptional customer service and maintain a clean, safe, well-stocked store.
• Anticipate customer flow and work demand, and adjust efforts and schedules to provide coverage where and when needed.
• Plan for sales spikes and ensure adequate in-stock levels to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally for meetings, training, or to support neighboring stores, if needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program with concierge and work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broad discount platform
• Learning and development opportunities
• Potential discretionary annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed