Operations ASM
About The Position
The Operations Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the position provides full leadership over the store. The Operations Assistant Store Manager collaborates with the store leadership team, District Manager, and Area support staff to assess customer needs and develop approaches to meet service, sales, and operational objectives. Assignments and priorities are tailored to front-end and back-end operations. The manager may also rotate through Merchandising and Specialty assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- At least 2 years of experience leading associates in a retail environment.
- At least 3 years of experience in a fast-paced, cross-functional work environment.
- At least 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration when required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
- Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
- If required by state or local law, must have a salesperson license or pass the required licensing exam within 60 days of starting employment.
Nice To Haves
- Bachelor's degree, certification, or background in retail store freight flow logistics.
- At least 5 years of experience leading support or operations associates in retail or consumer service.
- At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
- Experience in the home improvement retail sector.
- Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
- Experience with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.
Responsibilities
- Anticipate customer flow and work demand, adjusting efforts and schedules to ensure appropriate coverage.
- Plan for sales spikes and ensure the store is stocked to meet demand.
- Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
- Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
- Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- At times, provide full leadership over the store.
- Collaborate with store leadership peers, the District Manager, and Area support staff to meet service, sales, and operational objectives.
- Work on priorities tailored to front-end and back-end operations; may rotate through Merchandising and Specialty assignments for cross-training and development.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broader discount platform.
- Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
