Mst Asm

Lowe's Home Centers•Arlington Heights, IL

About The Position

The MST Assistant Store Manager leads supervisors and associates who support product categories in an assigned store area. The role sets and monitors service and operational goals, develops and coaches team members, manages performance and associate relations, and ensures service, reset, pricing, and operational programs are executed effectively. The manager is also a primary escalation point for significant customer complaints and helps remove barriers to customer service. The position oversees store opening and closing procedures, payroll and other controllable expenses, sales and merchandising opportunities, inventory and in-stock performance, power-equipment safety, and store security and shrink prevention. As Manager-on-Duty, the role provides leadership across the store, monitors customer and associate interactions, adjusts staffing and coverage, coordinates responses to call buttons, and ensures aisles remain clean, safe, and uncluttered. MST-specific responsibilities include managing reset, service, and pricing activity throughout the store, including seasonal Live Nursery service and watering. The role supports Ad Set execution through MST Flex endcaps and promotional space, validates promotional signage readiness, and maintains product-location accuracy through SIMS execution and feedback. Other duties may be assigned.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
At least 1 year of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service; specified for Specialty ASM.
Experience using Microsoft Office Suite.
Experience in retail store freight-flow logistics; specified for Operations ASM.

Nice To Haves

Bachelor’s degree in a related field.
At least 5 years of experience leading service associates in retail or consumer services; specified for Merchandising ASM.
At least 5 years of experience directly managing sales associates in retail, business-to-business, outside sales, or consumer service; specified for Specialty ASM.
At least 5 years of experience leading support or operations associates in retail or consumer services; specified for Operations ASM.
At least 3 years of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience in the home improvement retail sector.
Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Interview, select, develop, and directly lead supervisors and associates supporting product categories in the assigned area.
Model behaviors that deliver SMART customer service and maintain in-stock, clean, and safe store conditions.
Set measurable service and operational goals, align team efforts with those goals, and track progress daily.
Connect regularly with team members to understand challenges and remove obstacles.
Recognize effective behaviors and achievement of individual and team operational goals.
Provide timely feedback, coaching, training, development opportunities, and mentorship; encourage open communication and constructive feedback.
Manage associate performance against goals and work with supervisors to address performance concerns.
Encourage idea-sharing and empower team members to make decisions while providing guidance.
Identify and address associate relations concerns, handling them directly where appropriate or escalating to senior management or HR.
Drive execution of service, reset, pricing, and operational programs by monitoring activities, providing feedback, and making adjustments.
Identify barriers to superior service and communicate them and proposed solutions promptly.
Serve as a primary escalation point for significant and impactful customer complaints.
Manage store opening and closing procedures.
Control payroll and other controllable expenses, and ensure schedules support the forecasted payroll plan.
Maintain knowledge of industry service, sales, and operational trends and apply or share relevant knowledge.
Identify sales opportunities and inventory or merchandising gaps, and create action plans to improve in-stock, sales, and margin performance.
Improve the Pro customer experience and drive Pro sales within assigned departments.
Anticipate and address operational issues that could affect customer service or store sales goals.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including secured and monitored doors and gates, reporting suspected theft, and protecting inventory and shrink budget integrity.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency.
Observe customer and associate interactions and provide in-the-moment coaching to support customer engagement and sales.
Ensure departments are staffed for customer traffic and adjust associate coverage as needed.
Manage associate responses to call buttons and ensure aisles are clean, safe, and free of clutter.
Direct non-MOD activities, including customer complaints, management approvals, and store opening and closing activities, to appropriate non-MOD leaders.
Seek performance feedback and pursue self-development opportunities.
Build and maintain collaborative relationships with cross-functional partners.
Adapt effectively to work challenges and organizational change, setting an example for others.
Manage store reset, service, and pricing activity, including seasonal Live Nursery service and watering.
Teach and demonstrate effective use of Lowe’s selling and service model.
Support Ad Set execution through MST Flex endcap and promotional-space execution and validate promotional signage readiness.
Maintain product-location space accuracy through SIMS execution and feedback during reset and service activity.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Associate discount and broad discount platform
Learning and development opportunities
Potential annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility