Mst Asm

Lowe's Home Centers•Leesburg, VA

About The Position

The MST ASM leads store teams and oversees service, reset, pricing, merchandising, and operational execution in assigned areas. The role drives customer service, sales, safety, staffing, and inventory performance; coaches and develops associates; manages store opening and closing procedures; and serves as a Manager-on-Duty with leadership over store operations. Specific responsibilities include managing resets, service and pricing activity, seasonal Live Nursery service and watering, supporting Ad Set execution, and maintaining product-location accuracy through SIMS execution and feedback.

Requirements

2 years of experience leading associates in a retail environment.
3 years of experience working in a fast-paced, cross-functional work environment.
1 year of experience performing Manager-on-Duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
1 year of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry (Specialty ASM).
Experience using Microsoft Office Suite.
Experience in retail store freight-flow logistics (Operations ASM).

Nice To Haves

Bachelor’s degree in a related field.
5 years of experience leading service associates in retail or the consumer service industry (Merchandising ASM).
5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry (Specialty ASM).
5 years of experience leading support or operations associates in retail or the consumer service industry (Operations ASM).
3 years of experience performing Manager-on-Duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

Interview, select, develop, and provide direct leadership to supervisors and associates supporting product categories in the assigned area.
Model behaviors that deliver SMART customer service, maintain in-stock positions, and keep the store clean and safe.
Set measurable service and operational goals, align team efforts to those goals, and track progress daily.
Connect regularly with the team to understand challenges and remove obstacles.
Recognize effective behaviors and achievement of operational goals at individual and team levels.
Provide timely feedback, coaching, training, development opportunities, and mentorship; encourage open communication and constructive feedback.
Manage associate performance against established goals and work with supervisors to address performance concerns.
Encourage idea-sharing and empower team members to make decisions while providing guidance as needed.
Identify associate relations concerns and take appropriate action, resolving or escalating issues to senior management or HR as appropriate.
Drive execution of service, reset, pricing, and operational programs by monitoring activity, providing feedback, and making adjustments.
Identify barriers to superior service and communicate barriers and solutions promptly to avoid disrupting customers’ ability to see or interact with products.
Serve as a primary escalation point for significant customer complaints.
Manage store opening and closing procedures.
Control payroll and other controllable expenses, and ensure schedules support forecasted payroll plans.
Maintain knowledge of industry service, sales, and operational trends and apply or share that knowledge where possible.
Identify sales opportunities and inventory or merchandising gaps; develop action plans to improve in-stock, sales, and margin performance.
Enhance the Pro customer experience and drive Pro sales within assigned departments.
Anticipate and address operational issues that could affect customer service or store sales goals.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention, including securing and monitoring doors and gates, reporting shoplifting and theft indicators, and maintaining inventory and shrink budget integrity.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching to support customer engagement and sales.
Ensure departments are staffed for customer traffic and adjust associate coverage as needed.
Manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter.
Direct non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate non-MOD leaders.
Seek performance feedback and pursue self-development opportunities.
Build and maintain collaborative relationships with cross-functional partners.
Adapt quickly and effectively to work challenges and organizational change, setting an example for others.
Manage store reset, service, and pricing activities, as well as seasonal Live Nursery service and watering as needed.
Teach and demonstrate effective use of Lowe’s selling and service model.
Support Ad Set execution through MST Flex endcap and promotional-space execution and validate promotional signage readiness.
Maintain product-location space accuracy through SIMS execution and feedback during reset and service work.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Life and disability insurance
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Flexible spending and health savings accounts
401(k) retirement account with company match
Employee Assistance Program, including work/life services and no-cost counseling
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and parental leave
Adoption assistance
Associate discount and broad discount platform
Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards, based on eligibility
Learning and development opportunities