MST ASM

Lowe's Companies, Inc. • Henrico, VA (E Richmond) 2691, VA

10d • $62,000 - $104,000

About The Position

The MST ASM leads teams of supervisors and associates, setting service and operational goals, supporting performance and development, and removing obstacles to effective store operations. The role drives service, reset, pricing, and operational programs; manages customer escalations; oversees store opening and closing; and monitors staffing, payroll, expenses, sales opportunities, safety, security, and shrink prevention. As Manager-on-Duty, the position provides leadership across the store, manages coverage and call-button response, coaches customer interactions, and maintains clean, safe aisles. Specific MST responsibilities include managing reset, service, and pricing activity throughout the store, supporting Live Nursery service and watering as seasonally needed, teaching Lowe’s selling and service practices, executing promotional and endcap activity, and maintaining product-location accuracy through SIMS. Other duties may be assigned.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• 1 year of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service (Specialty ASM).
• Experience using Microsoft Office Suite.
• Experience in retail store freight flow logistics (Operations ASM).

Nice To Haves

• Bachelor’s degree in a related field.
• 5 years of experience leading service associates in retail or consumer service (Merchandising ASM).
• 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service (Specialty ASM).
• 5 years of experience leading support or operations associates in retail or consumer service (Operations ASM).
• 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Interview, select, develop, and directly lead supervisors and associates supporting product categories in the assigned area.
• Model customer service, in-stock, cleanliness, and safety behaviors; establish measurable goals, track progress, recognize performance, and provide coaching, feedback, training, and development.
• Manage associate performance and relations concerns, taking action or escalating issues as appropriate.
• Drive service, reset, pricing, and operational program execution; identify service barriers and customer complaints and take appropriate action.
• Manage store opening and closing procedures, payroll and other controllable expenses, and schedules in alignment with the payroll plan.
• Monitor industry trends, identify sales and inventory or merchandising opportunities, and develop plans to improve in-stock levels, sales, and margin.
• Enhance the Pro customer experience and drive Pro sales within respective departments.
• Anticipate operational issues that could affect customer service or sales goals.
• Ensure safe use of store power equipment and address violations.
• Promote safety, security, and shrink prevention, including securing and monitoring doors and gates, reporting theft indicators, and protecting inventory and shrink-budget integrity.
• As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; observe and coach customer interactions; adjust department staffing to customer traffic; manage responses to call buttons; and maintain clean, safe, uncluttered aisles.
• Direct non-MOD activities to appropriate leaders.
• Seek feedback and self-development, build collaborative cross-functional relationships, and adapt effectively to challenges and organizational change.
• Manage store reset, service, and pricing activity, including Live Nursery service and watering when seasonally needed.
• Teach and demonstrate effective use of Lowe’s selling and service model.
• Support Ad Set execution through MST Flex endcap and promotional-space execution and validate promotional signage readiness.
• Maintain product-location space accuracy through SIMS execution and feedback during reset and service work.
• Perform other duties as assigned.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program with concierge and work/life services and no-cost counseling
• Education support, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broad discount platform
• Potential discretionary annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards, subject to eligibility
• Learning and development opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed