Assistant Service Manager - Brockton MA

VIP Tires & Service • Brockton, MA

9h • Onsite

About The Position

The Assistant Manager is the second in charge at the location and supports the Service Manager in carrying out VIP’s mission to earn automotive customers for life. The role helps ensure customers receive a different and better experience through effective leadership, communication, teamwork, and execution of VIP programs and standards. When the Service Manager is not working, the Assistant Manager leads the team and helps maintain safe, compliant, and effective operations.

The Assistant Manager serves customers by consulting with them, building relationships, and explaining vehicle conditions using mileage and multipoint inspection results. The role supports team development and training, coordinates technician work orders, monitors customer communications and appointments, and helps achieve performance targets. It also involves maintaining the facility and equipment, preparing and securing the location, keeping the service department clean, and enforcing company policies and applicable regulations.

The position is performed in an indoor service department that opens to the outdoors through overhead doors. Associates may encounter varying weather and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous physical activities involving lifting and exertion. The standard work schedule is five days and 40 hours per week, with attendance for all scheduled hours as directed by management.

Requirements

• Two years of related experience in automotive service management.
• Strong people-management and leadership skills; motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication skills.
• Sound business sense and ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time-management skills.
• Comprehensive understanding of automotive servicing and the automotive industry.
• Current, valid driver’s license issued in the state of residence.
• Equipment Safety Certification.
• ASE Certification C1 – Service Consultant required.
• State Inspection License required where applicable.
• Ability to meet the job’s physical requirements, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.
• Protective eyewear must be worn in the service area; protective back support belts must be worn during strenuous lifting or force exertion.

Nice To Haves

• Completion of a two-year college or technical school program is recommended.
• ASE Certification P2 – Parts Specialist is recommended.
• ASE Certification G1 – Maintenance and Light Repair is recommended.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Prioritize workplace safety, follow safety policies and training requirements, lock out unsafe equipment, and report unsafe conditions or actions.
• Consult with customers, build relationships, and explain vehicle condition based on mileage and multipoint inspection results.
• Achieve better-than-average customer engagement as measured by the VIP Sales & Execution (SAX) score.
• Learn and execute managerial activities assigned by the Service Manager and lead the team when the Service Manager is absent.
• Help develop a superior team and ensure associates complete required LMS and relevant vendor training.
• Ensure associates are T.I.A. basic automotive service certified, and sign associates up for applicable ASE certifications and provide study materials.
• Communicate with the team throughout the day, lead daily huddles and bi-monthly store meetings, and monitor email for customer appointments and communications.
• Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and discuss solutions.
• Dispatch and assign work orders to technicians according to the guideline that the first available technician capable of properly performing the work receives the order.
• Attend off-site meetings and training sessions as needed, typically several times per year.
• Maintain the facility and equipment in satisfactory condition and ensure compliance with security, safety, and environmental codes and ordinances.
• Prepare the location, service desk, and equipment before opening, and recover and secure the location and unclaimed customer vehicles at closing.
• Maintain a clean service department and inspect the customer waiting area and parking lot for cleanliness before opening.
• Enter facility and equipment issues into the applicable database.
• Enforce the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
• Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
• Serve as policy administrator at the assigned location when the Service Manager is not on site.
• Support the Service Manager in achieving performance targets tracked through daily, weekly, and monthly reports.
• Arrive before each shift, be ready to work at shift start, and work all scheduled hours as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed