Installation Technician - Brockton MA

VIP Tires & Service•Brockton, MA

About The Position

The Installation Technician provides automotive repair and maintenance services while supporting VIP’s mission to earn automotive customers for life. The role emphasizes safe work, effective communication and teamwork, a positive customer experience, and completing services correctly the first time. The technician is responsible for repairing and replacing tires, parts, fluids, and accessories and must follow company policies, service standards, and applicable regulations. Services include tire work, oil changes, under-hood services such as batteries, filters, bulbs, and wipers, multi-point vehicle inspections, wheel alignments, and preventive maintenance. The technician completes required inspections and service documentation, supports the 5-for-5 customer engagement process, maintains required training and certifications, and keeps the service area and equipment clean and safe. The job is performed in an indoor service department that opens to the outdoors through overhead doors. Associates may encounter varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels up to 110 decibels. Protective eyewear is required in the service area, and protective back support belts must be worn during strenuous lifting or force exertion. The standard schedule is five days and 40 hours per week, with attendance and readiness required for all scheduled shifts.

Requirements

At least one year of related experience in the automotive service field.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License.
Ability to read and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers, present information, and respond to questions from coworkers.
Ability to diagnose and recommend solutions to basic automotive problems.
Ability to interpret and apply written, oral, diagrammed, or scheduled instructions.
Ability to successfully perform the listed automotive services.
Ability to meet the role’s physical demands, including standing, walking, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.

Responsibilities

Prioritize workplace safety by following safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions to management.
Provide automotive repair and maintenance services, including tire services, oil changes, under-hood services, multi-point inspections, wheel alignments, and preventive maintenance.
Initiate a valid Service Work Order before servicing a vehicle and display it visibly with the vehicle during service.
Complete a multi-point inspection before beginning service on every vehicle and participate in the 5-for-5 Customer Engagement Process.
Return completed Service Work Orders and required printouts to the Service Desk with the vehicle keys.
Obtain parts from an authorized Desk Team member and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain average productivity of at least 50% during any consecutive sixteen-week period and minimize comeback repairs by completing work properly the first time.
Follow VIP quality service policies and complete required training and certifications.
Road-test vehicles as necessary after service to confirm safe and satisfactory operating conditions.
Secure and lock customer vehicles when returning them to the parking lot, and install seat and steering wheel covers and floor mats before entering customer vehicles.
Keep the work area and equipment clean, and participate in daily and weekly shop maintenance programs as designated by Service Management.
Maintain technical capability and ASE certification status, review and authorize time and attendance records in DAYFORCE, participate in team meetings, and work with the Service Manager to meet equipment safety standards.
Follow company hazardous-waste disposal requirements and applicable company, municipal, state, and federal regulations.
Help maintain the facility and equipment in satisfactory condition, keep the service department clean throughout the business day, and enter facility or equipment issues into the applicable database.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.
Perform other functions as required.