Technician/Advisor - Brockton MA

VIP Tires & Service•Brockton, MA

9h•Onsite

About The Position

The Tech-Advisor (T/A) supports VIP’s mission to earn automotive customers for life by learning and applying VIP’s culture, processes, programs, and standards. The role works with team members to communicate effectively, support teamwork, and serve customers at the assigned location, delivering an exceptional customer experience and strong performance results. The Tech-Advisor works at the service counter as a service writer when needed and in the shop as a technician when assigned. The role requires completing training and certifications for both functions and carrying out their required duties. The Tech-Advisor supports the Service Manager and team in meeting performance targets, maintaining the facility and equipment, and complying with company procedures and applicable regulations. Work takes place in an indoor service department that opens to the outdoors through overhead doors. The associate may encounter varying weather, climate, and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels. Protective eyewear is required in the service area, and protective back-support belts must be worn during strenuous lifting or force-exertion activities. The standard schedule is five days and 40 hours per week; associates are expected to arrive before each shift and work all scheduled hours as directed by management.

Requirements

At least one year of related experience in the automotive service field.
Excellent verbal and written communication skills.
Sound business sense and the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant required.
ASE Certification A4 – Suspension & Steering.
ASE Certification A5 – Brakes.
State Inspection License where applicable.
Ability to perform both Service Writer and Installation Technician duties after completing the required training and certifications.
Ability to attend off-site meetings and training sessions as needed.

Nice To Haves

Completion of a two-year college or technical-school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
Equivalent combinations of education and experience may be considered.

Responsibilities

Prioritize workplace safety by following safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions to management.
Serve customers at the counter as a service writer when needed, consulting with them, building relationships, and explaining vehicle conditions based on mileage and the results of the MPI vehicle inspection.
Work in the shop as a technician when needed, completing management-assigned work orders and required vehicle services according to VIP standards and procedures.
Complete required training and certifications for Service Writer and Installation Technician duties and carry out the duties of both roles.
Achieve better-than-average customer engagement and billed-hour production as measured by VIP Tech-Advisor productivity.
Learn and execute activities assigned by the Service Manager and support the team in providing customers with a different and better experience.
Complete required and assigned LMS training and relevant vendor training; obtain T.I.A. BATS and advanced TPMS certifications and ASE certification.
Communicate effectively with the team throughout the day, during daily huddles, and at bi-monthly store meetings.
When assigned to the counter, monitor email throughout the day for customer appointments and communications.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicle’s condition and partner with them on necessary solutions.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility’s appearance and condition in compliance with security, safety, and environmental codes and ordinances.
Maintain equipment and ensure the team has the resources needed to serve customers.
Keep the service department clean throughout the business day and enter facility or equipment issues into the applicable database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with management to support compliance with service standards and company policies.
Support the Service Manager in helping the team achieve performance targets outlined by leadership through daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.