ASE Technician - Brockton MA

VIP Tires & Service • Brockton, MA

7h • Onsite

About The Position

The ASE Technician diagnoses, repairs, and replaces specialized and general automotive parts and accessories. The role follows company safety, loss prevention, customer service, and operating policies, as well as applicable municipal, state, and federal regulations. The technician completes service documentation and inspections, obtains and returns parts through authorized personnel, maintains productivity and comeback-rate standards, and supports tire and general service work as directed by Service Management.

The position also includes road-testing vehicles, securing customer vehicles, using protective covers, keeping the work area and equipment clean, participating in shop maintenance, maintaining technical skills and ASE certification, supporting training, and coordinating with service and retail personnel. Work is performed in an indoor service department that opens to the outdoors, with exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area.

Requirements

• At least 3 years of experience as a Certified Technician.
• Current, valid driver’s license issued in the state of residence.
• ASE certification in four or more specialties and one IMACA or MACS certification for refrigerant handling and recovery.
• State Motor Vehicle Inspection License if the store is in a state that conducts vehicle safety and emissions inspections and the facility is licensed to perform them.
• Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
• Ability to explain technical information and respond to questions from customers, coworkers, trainers, and supervisors.
• Ability to calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
• Ability to diagnose and recommend solutions to basic and complex automotive problems, including where diagnostic standardization is limited.
• Ability to interpret and apply written, oral, diagram, or schedule-based instructions.
• Ability to accurately perform no-start diagnosis; minor engine repair; A/C diagnosis and repair; heating and cooling diagnosis and repair; drivability diagnosis; steering and suspension diagnosis and repair; brake diagnosis and repair; exhaust system diagnosis and repair; air induction and fuel system services; fluid exchanges; four-wheel alignments; and tire mounting and balancing.
• Ability to meet the role’s physical and vision requirements, including lifting or exerting force as described in the posting.

Nice To Haves

• Completion of a two-year college or technical school program is recommended.

Responsibilities

• Initiate and maintain valid Service Work Orders, ensure required vehicle inspections and documentation are completed, and return completed paperwork and keys to the Service Desk.
• Participate in the Inspect, Inform and Educate Program and support VIP’s Tire Program, including tire replacement, oil changes, and related services as directed.
• Obtain parts only through authorized Service Manager, Service Writer, Retail Management, or Retail Sales Associate personnel; return unused parts and place cores, batteries, and used tires in designated areas.
• Maintain billed labor productivity equivalent to at least 80% of hours worked during a consecutive sixteen-week period and limit comebacks to one or fewer during any four-week period.
• Road-test serviced vehicles, secure customer vehicles, and install and remove seat covers, floor mats, and steering wheel covers.
• Keep the work area and shop equipment clean, participate in scheduled shop maintenance, and follow safety and loss-prevention programs, including use of protective eyewear.
• Maintain technical capabilities and ASE certification status; participate in employee meetings and training, support apprentice mentorship, and help ensure shop equipment preventative maintenance standards are met.
• Coordinate with the Service Manager and retail personnel to support productive teamwork and comply with hazardous-waste disposal regulations.
• Work as scheduled by Management and maintain high customer service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed