ASE Technician - Lowell MA

VIP Tires & Service•Lowell, MA

9h•Onsite

About The Position

The ASE Technician performs diagnosis, repair, maintenance, and replacement of specialized and general automotive parts and accessories. The technician works safely and productively, follows company service and safety standards, and helps provide a positive customer experience. Work includes diagnosing and repairing automotive systems and performing services such as engine, air-conditioning, heating and cooling, drivability, steering and suspension, brake, exhaust, air-induction and fuel-system work, fluid exchanges, four-wheel alignments, and tire mounting and balancing. The role requires completing vehicle inspections and service documentation, handling parts and replaced components according to procedures, road-testing vehicles when needed, maintaining work areas and equipment, and supporting customer education and teamwork across the service department. The position reports to the Service Manager and receives directions from service and store management and Service Desk personnel. Work takes place in an indoor service department that opens to the outdoors through overhead doors, with exposure to varying weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area.

Requirements

At least three years of experience as a Certified Technician.
Automotive Service Excellence (ASE) certifications in four or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
Current, valid driver's license issued in the state of residence.
State Motor Vehicle Inspection License where required for the store and facility.
Ability to read and interpret technical instructions, procedures, and regulations; communicate technical information; calculate figures and percentages; diagnose automotive problems; and follow written, oral, diagram, or schedule-based instructions.
Ability to perform automotive services including no-start diagnosis, minor engine repair, A/C diagnosis and repair, heating and cooling diagnosis and repair, drivability diagnosis, steering and suspension diagnosis and repair, brake diagnosis and repair, exhaust system diagnosis and repair, air-induction and fuel-system services, fluid exchanges, four-wheel alignments, and tire mounting and balancing.
Ability to meet the role's physical and vision requirements, including lifting or exerting force and performing tasks such as standing, carrying, pushing or pulling, reaching, walking, climbing, kneeling, and crawling.
Protective eyewear must be worn in the service area; protective back support belts are required for strenuous lifting and force exertion in the first position description.

Nice To Haves

Completion of a two-year college or technical school program is recommended.

Responsibilities

Diagnose, repair, maintain, and replace automotive systems, parts, and accessories.
Complete a VIP multipoint vehicle inspection for each vehicle and support the customer inspection, information, and education process.
Ensure a valid Service Work Order is initiated and displayed with the vehicle before service; complete and return work orders and required printouts with the vehicle keys afterward.
Obtain required parts through authorized Service Desk or management personnel and return unused parts after service.
Return rebuilt-part cores, batteries, and used tires to designated areas for appropriate handling.
Maintain required productivity and minimize comebacks while meeting customer service and quality standards.
Perform general tire and vehicle services, including tire replacement and oil changes, as directed by Service Management and business needs.
Road-test vehicles after service as needed and secure customer vehicles when returning them to parking areas.
Install and remove seat covers, floor mats, and steering-wheel covers when entering customer vehicles.
Keep work areas and shop equipment clean; participate in scheduled daily and weekly shop maintenance.
Follow safety and loss-prevention programs, including wearing protective eyewear, and comply with hazardous-waste handling and disposal requirements.
Maintain technical capabilities and ASE certification status; participate in meetings, training, and apprentice mentorship as required.
Work with the Service Manager and other departments to support equipment maintenance and productive operational teamwork.