Technician/Advisor - Lowell MA

VIP Tires & Service•Lowell, MA

7h•Onsite

About The Position

The Tech-Advisor (T/A) supports VIP’s mission to earn automotive customers for life by learning and applying VIP’s culture, processes, programs, and standards. The role works collaboratively with team members to ensure effective communication, teamwork, and service operations, while delivering an exceptional customer experience and strong performance results. The Tech-Advisor alternates between service-counter work and technician work as needed. At the counter, the role consults with customers, builds relationships, and explains vehicle condition using mileage information and multi-point inspection results. In the shop, the role completes assigned services on customer vehicles according to VIP standards and procedures. The Tech-Advisor must complete training and certifications for both service writing and installation technician duties. The position also supports safety, facility and equipment maintenance, procedural compliance, customer education, and team performance. The standard schedule is five days and 40 hours per week. Work is performed in an indoor service department that opens to the outdoors, with exposure to changing weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and potentially high noise levels. Protective eyewear is required in the service area, and protective back-support belts must be worn for strenuous lifting or force exertion.

Requirements

At least one year of related experience in the automotive service field.
Excellent verbal and written communication skills.
Sound business judgment and the ability to analyze, prioritize, identify, and implement solutions.
Strong organizational and time-management skills.
Comprehensive understanding of automotive servicing and the automotive industry.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant.
ASE Certifications A4 – Suspension & Steering and A5 – Brakes.
State Inspection License where applicable.
Ability to perform both service-writer and installation-technician duties after completing the required training and certifications.
Ability to work a standard five-day, 40-hour week and all scheduled hours as directed by management.
Ability to wear protective eyewear in the service area and protective back-support belts during strenuous lifting or force exertion.
Ability to meet the position’s physical demands, including standing, walking, sitting, reaching, pushing or pulling, climbing, kneeling, crawling, and lifting or exerting force.
Ability to meet the listed vision requirements: close, distance, color, peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Completion of a two-year college or technical-school program is recommended.
ASE Certification P2 – Parts Specialist is recommended.
ASE Certification G1 – Maintenance and Light Repair is recommended.
An equivalent combination of education and experience may be considered.

Responsibilities

Prioritize workplace safety by following safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions to management.
Work at the service counter as needed, consulting with customers, building relationships, and explaining vehicle condition based on mileage and multi-point inspection results.
Work in the shop as a technician when needed, completing management-assigned work orders and services in accordance with VIP standards and procedures.
Complete required training and certifications for both Service Writer and Installation Technician positions and perform the duties of both roles.
Achieve better-than-average customer engagement and billed-hour production as measured by VIP Tech-Advisor productivity.
Carry out activities assigned by the Service Manager and help the team deliver a different and better customer experience.
Complete assigned LMS and vendor training, and pursue T.I.A. BATS, advanced TPMS, and ASE certifications as required by the role.
Communicate effectively with the team throughout the day, during daily huddles, and at bi-monthly store meetings.
When assigned to the counter, monitor email throughout the day for customer appointments and communications.
Train, support, and deliver the 5-for-5 process to educate customers about vehicle condition and partner with them on solutions.
Attend off-site meetings and training sessions as needed, typically several times per year.
Maintain the facility’s appearance and condition in compliance with security, safety, and environmental codes and ordinances.
Maintain equipment and ensure the team has the resources needed to serve customers.
Keep the service department clean throughout the business day and enter facility or equipment issues into the appropriate database.
Enforce compliance with the service Code of Ethics and applicable municipal, state, and federal regulations and procedures.
Communicate with management to support compliance with service standards and company policies.
Support the Service Manager in helping the team achieve performance targets reflected in daily, weekly, and monthly reports.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.