Flat Rate Technician - Lowell MA

VIP Tires & Service•Lowell, MA

9h•Onsite

About The Position

The Flat Rate Technician supports VIP’s mission to earn automotive customers for life by following company culture and processes to provide customers with a positive service experience. The technician works safely and effectively as part of a team and diagnoses automotive systems, repairs or replaces parts, fluids, tires, and accessories, and ensures services are completed correctly the first time. The role requires compliance with company safety, loss-prevention, customer-service, quality, and procedural standards, as well as applicable municipal, state, and federal regulations. The technician performs automotive diagnosis, repair, and maintenance across the systems covered by the ASE certification series. Responsibilities also include completing required service documentation and vehicle inspections, supporting customer-engagement processes, maintaining shop cleanliness and equipment, and completing position-specific training and certifications. The standard work expectation is five days and 40 hours per week. Work takes place in an indoor service department that opens to the outdoors and involves exposure to changing weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and potentially loud noise.

Requirements

At least one year of related experience in the automotive service field, or an equivalent combination of education and experience.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and respond to questions from coworkers.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to understand and apply written, oral, diagrammatic, and schedule-based instructions.
Ability to perform the required automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE A4 Suspension & Steering and A5 Brakes certifications are listed as requirements for the role.
State Inspection License.
Ability to meet the listed physical demands, including standing, reaching, walking, climbing, kneeling, crawling, pushing and pulling, and lifting or exerting force.
Ability to meet the listed vision requirements, including close, distance, color, peripheral, and depth vision and the ability to adjust focus.
Wear protective eyewear in the service area and protective back-support belts when performing strenuous lifting or force-exertion activities.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE G1 Maintenance and Light Repair certification is recommended.

Responsibilities

Prioritize workplace safety, follow safety policies and training, secure unsafe equipment, and report unsafe conditions or actions to management.
Diagnose, repair, and maintain automotive systems, including engine repair, transmissions, drive trains and axles, suspension and steering, brakes, electrical and electronic systems, heating and air conditioning, and engine performance.
Initiate a valid Service Work Order before beginning vehicle service and display it with the vehicle during service.
Complete a multipoint inspection (MPI) before beginning service on every vehicle and support the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk after service.
Obtain parts through an authorized Desk Team member and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for appropriate handling.
Maintain the applicable 16-week average productivity target for the technician classification: Technician 80%, ASE Technician 90%, or Master Technician 100%.
Follow VIP quality-service policies and standards; minimize comebacks and complete work correctly the first time.
Complete required training and certifications, including assigned LMS and safe-equipment training, applicable state vehicle-inspector licensing, T.I.A. tire-service and TPMS certifications, and ASE certifications required for the position.
Road-test vehicles when necessary to verify safe and satisfactory operating condition.
Secure customer vehicles when returning them to the parking lot and use seat covers, steering-wheel covers, and floor mats before entering vehicles.
Keep the work area and shop equipment clean; participate in designated daily and weekly shop maintenance programs and use required protective eyewear.
Maintain technical capabilities and ASE certification status, review and authorize time and attendance records in DAYFORCE, participate in meetings, and work with the Service Manager to maintain safe shop-equipment operation.
Follow company requirements for hazardous-waste disposal and maintain the facility and equipment in satisfactory condition, meeting security, safety, and environmental codes and ordinances.
Report facility and equipment issues in the applicable database and take steps to keep the service department clean throughout the business day.
Comply with the service Code of Ethics, company procedures, and applicable municipal, state, and federal regulations.
Meet the standard schedule of five workdays and 40 hours per week, arrive before shifts, be ready to work at shift start, and work scheduled hours as directed by management.