Flat Rate Technician

Penske Automotive Group • Nantucket, MA

5d

About The Position

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality, timely, and safe service. The technician communicates technical information about customer vehicles to Service Advisors, follows manufacturer standards, and ensures estimates and work orders are accurate. The position primarily takes place in an automotive shop environment. Room and board can be provided, and a sign-on bonus of up to $10,000 is available for experienced technicians.

Requirements

• High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
• Three or more years of dealership experience is requested in the job posting.
• Safe working knowledge of shop tools and equipment.
• Knowledge of automotive systems, tools, and repair processes.
• Exceptional customer service and communication skills, including listening to customers and explaining technical terms to non-technical audiences.
• Ability to work well in a team and in a fast-paced, results-driven environment.
• Strong attention to detail and commitment to quality.
• Ability to follow processes to ensure quality and safety.
• Effective time-management and prioritization skills.
• Friendliness, enthusiasm, reliability, a positive team-player attitude, and a strong work ethic.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Help deliver an exceptional customer experience throughout the vehicle repair process.
• Communicate technical information about customer vehicles clearly to Service Advisors.
• Comply with manufacturer quality and timeliness standards for repairs and maintenance.
• Ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop regulations, including requirements for hazardous waste handling and disposal, OSHA, and personal protective equipment.
• Follow processes that ensure quality and safety.
• Use technical reference materials and technical manuals in written and online formats.

Benefits

• Comprehensive benefits program with medical, dental, and vision options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.
• State-of-the-art facilities and excellent working conditions.
• Sign-on bonus of up to $10,000 for experienced technicians.
• Room and board can be provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED