Flat Rate Technician

Penske Automotive Group • Santa Clara, CA

20h • Onsite

About The Position

Porsche Stevens Creek, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role supports an excellent customer experience through technical expertise, accurate work, clear communication with Service Advisors, and compliance with quality and safety requirements. Pay starts at a flat rate of $40 per hour; expected annual pay is $80,000–$200,000 based on productivity and qualifications.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• At least 3 years of dealership experience.
• High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
• Exceptional customer service and communication skills, including the ability to listen to customers and determine how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes that ensure quality and safety.
• Effective time-management skills and ability to prioritize.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Provide customers with a world-class service experience throughout vehicle repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to high factory and dealership standards.
• Communicate technical information about customer vehicles clearly and effectively to Service Advisors.
• Comply with manufacturer quality and timeliness standards and ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop-operation regulations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED