Flat Rate Technician

Penske Automotive Group • Turnersville, NJ

11d • Onsite

About The Position

Audi Turnersville, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality, timely, and safe work. Pay is $20.00–$29.50 per hour, and a sign-on bonus of up to $10,000 is available for experienced technicians.

The technician works primarily in an automotive shop environment, communicating technical information about customer vehicles to Service Advisors and following manufacturer, dealership, and applicable safety requirements. The position has no supervisory responsibilities. Evening, weekend, and holiday work may be required as needed.

Requirements

• At least 3 years of dealership experience.
• Safe working knowledge of shop tools and equipment.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• High school diploma or equivalent, plus two years of related experience, or an equivalent combination of education and experience.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Strong attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Effective time management and ability to prioritize.
• Ability to work evening, weekend, and holiday hours as required.
• Ability to meet the described physical demands, including prolonged standing, regular movement and repetitive motion, and lifting or carrying objects with assistance devices as specified.

Nice To Haves

• Brand knowledge.
• Associate’s degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
• Deliver a world-class service experience throughout customers’ vehicle ownership, particularly during repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to high factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors.
• Comply with manufacturer standards for repair quality and timeliness.
• Ensure estimates and work orders are accurate.
• Follow federal, state, and local rules affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and the use of personal protective equipment.
• Follow processes that support quality and safety.

Benefits

• Comprehensive benefits program with medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and career growth and advancement opportunities tailored to individual performance, experience, and interests.
• Sign-on bonus of up to $10,000 for experienced technicians.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED