Flat Rate Technician
About The Position
Audi Turnersville, a Penske Automotive Group dealership, is hiring an experienced Flat Rate Technician to provide repairs and maintenance according to factory and dealership specifications and time standards. The role is focused on delivering an excellent customer experience while meeting quality, accuracy, and timeliness standards. The position pays $20.00–$29.50 per hour, and an experienced technician may be eligible for a sign-on bonus of up to $10,000. The technician communicates technical information about customer vehicles to Service Advisors, ensures estimates and work orders are accurate, and follows applicable manufacturer standards and safety regulations. The work is primarily performed in an automotive shop, with exposure to varying temperatures and regular loud noise. This role has no supervisory responsibility.
Requirements
- At least 3 years of dealership experience.
- High school diploma or equivalent, and two years of related experience, or an equivalent combination of education and experience.
- Safe working knowledge of shop tools and equipment.
- Knowledge of automotive systems, tools, and repair processes.
- Exceptional customer service skills.
- Strong communication skills, including listening to customers, determining how to assist them, and explaining technical terms to non-technical audiences.
- Ability to work well in a team environment.
- Strong attention to detail and commitment to quality.
- Ability to use technical reference materials and manuals in written and online formats.
- Ability to follow processes that ensure quality and safety.
- Effective time-management skills and ability to prioritize.
- Ability to work evening, weekend, and holiday hours as required.
- Ability to meet the stated physical demands, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
Nice To Haves
- Brand knowledge is preferred but not required.
- Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
- ASE Certification is preferred.
Responsibilities
- Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
- Provide customers with a high-quality service experience throughout the vehicle repair process.
- Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
- Clearly communicate technical information about customer vehicles to Service Advisors.
- Comply with manufacturer quality and timeliness standards for repair and maintenance work.
- Ensure estimates and work orders are accurate.
- Follow applicable federal, state, and local shop-operation regulations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment.
- Follow processes that support repair quality and workplace safety.
Benefits
- Medical, dental, and vision health care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
- State-of-the-art facilities and excellent working conditions.
- Sign-on bonus of up to $10,000 for experienced technicians.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
