Flat Rate Technician

Penske Automotive Group • Duluth, GA

3d • Onsite

About The Position

Atlanta Toyota, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform repairs and maintenance in accordance with factory and dealership specifications and time standards. The role focuses on delivering an exceptional customer experience through high-quality vehicle repair, accurate work, clear communication with Service Advisors, and compliance with manufacturer standards and applicable safety regulations. The position primarily takes place in an automotive shop environment and has no supervisory responsibilities.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• At least 3 years of dealership experience.
• High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Effective time management and prioritization skills.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Provide customers with a high-quality service experience throughout the vehicle repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Communicate technical information about customer vehicles clearly and effectively to Service Advisors.
• Meet manufacturer standards for repair quality and timeliness, and ensure estimates and work orders are accurate.
• Follow federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow processes that promote quality and safety, and prioritize work effectively.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED