Flat Rate Technician

Penske Automotive Group • Santa Ana, CA

9d • $80,000 - $240,000 • Onsite

About The Position

Audi South Coast, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on delivering excellent customer experiences through high-quality, timely work, clear communication with Service Advisors, and compliance with safety and manufacturer standards. Pay is based on productivity and qualifications, with a flat rate of $33.80–$55 per hour and expected annual income of $80,000–$240,000.

The technician works primarily in an automotive shop environment. The workspace is covered but may involve heat, cold, regular loud noise, and work-related safety hazards. The position requires prolonged standing, regular physical activity, and work during evenings, weekends, and holidays as required. There is no supervisory responsibility.

Requirements

• High school diploma or equivalent.
• Two years of related experience, or an equivalent combination of education and experience.
• The posting also seeks 3+ years of dealership experience.
• Knowledge of automotive systems, tools, and repair processes.
• Safe working knowledge of shop tools and equipment.
• Exceptional customer service skills and the ability to listen to customers and determine how to assist them.
• Excellent communication skills, including the ability to communicate technical information to non-technical audiences.
• Ability to work well in a team environment and maintain a positive, reliable, enthusiastic, team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to follow processes to ensure quality and safety.
• Effective time-management skills and ability to prioritize.
• Genuine interest in providing an exceptional customer experience.

Nice To Haves

• Brand knowledge is preferred but not required.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification is preferred.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Provide customers with a high-quality service experience throughout the repair process.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors, including explaining technical terms to non-technical audiences.
• Comply with manufacturer standards for repair quality and timeliness.
• Ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local shop-operation regulations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment.
• Follow processes that ensure quality and safety.
• Use time-management skills to prioritize work effectively.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED