Flat Rate Technician

Penske Automotive Group • Chantilly, VA

13d

About The Position

Porsche Chantilly, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality technical work, clear communication with Service Advisors, accurate estimates and work orders, and compliance with manufacturer standards and safety regulations.

The technician will primarily work in an automotive shop environment. The covered workspace may be subject to heat, cold, regular loud noise, and safety hazards associated with shop work. The position has no supervisory responsibilities and may require evening, weekend, and holiday work as needed.

Requirements

• At least 3 years of dealership experience.
• High school diploma or equivalent, plus two years of related experience, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time-management skills and ability to prioritize.
• Ability to meet the physical demands of the position, including prolonged standing, lifting and carrying with assistance devices as specified, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
• Ability to talk and hear.

Nice To Haves

• Brand knowledge.
• Associate degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Provide customers with a high-quality service experience, particularly during vehicle repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Communicate technical information about customer vehicles clearly and effectively to Service Advisors.
• Comply with manufacturer standards for repair quality and timeliness.
• Ensure estimates and work orders are accurate.
• Follow federal, state, and local regulations affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.
• Follow processes that support quality and safety.

Benefits

• Medical, dental, and vision health care options.
• 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED