Flat Rate Technician

Penske Automotive Group • Toms River, NJ

5d • Onsite

About The Position

Gateway Toyota, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to perform vehicle repairs and maintenance according to factory and dealership specifications and time standards. The role focuses on delivering an excellent customer experience through high-quality, timely repair work, clear communication with Service Advisors, accurate estimates and work orders, and compliance with applicable safety and regulatory requirements.

The technician works primarily in an automotive shop environment and has no supervisory responsibilities. The position requires a high school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience. The stated pay range is $20.00–$35.00 per hour.

Requirements

• At least 3 years of dealership experience.
• Safe working knowledge of shop tools and equipment.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• High school diploma or equivalent and two years of related experience, or an equivalent combination of education and experience.
• Exceptional customer service and communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to explain technical terms to a non-technical audience.
• Ability to follow processes that support quality and safety.
• Effective time management and ability to prioritize.

Nice To Haves

• Brand knowledge.
• Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
• ASE Certification.

Responsibilities

• Perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards.
• Help deliver a world-class customer service experience, particularly during vehicle repairs.
• Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
• Clearly communicate technical information about customer vehicles to Service Advisors.
• Meet manufacturer standards for repair quality and timeliness; ensure estimates and work orders are accurate.
• Follow applicable federal, state, and local requirements affecting shop operations, including hazardous-waste handling and disposal, OSHA requirements, and use of personal protective equipment.

Benefits

• Comprehensive benefits program, including medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• State-of-the-art facilities and excellent working conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED