Flat Rate Technician - Brockton MA

VIP Tires & Service•Brockton, MA

7h•Onsite

About The Position

The Flat Rate Technician diagnoses, repairs, and maintains automotive systems and replaces automotive parts, fluids, tires, and accessories, ensuring services are performed safely and correctly the first time. The role supports VIP’s mission to earn automotive customers for life by following company culture, service processes, quality standards, and customer engagement practices. The technician is expected to work effectively with the team, comply with safety and loss-prevention programs, and follow company policies and applicable municipal, state, and federal regulations. The position performs services across automotive systems covered by the ASE A-series, completes required training and certifications, and maintains productivity standards. The standard work week is five days and 40 hours. Duties are performed in an indoor automotive service department that opens to the outdoors, with exposure to changing weather and temperatures, mechanical equipment, automotive and industrial cleaning chemicals, and noise that may reach 110 decibels. Protective eyewear is required in the service area, and protective back-support belts must be worn during strenuous lifting or force exertion.

Requirements

At least one year of related experience in the automotive service field.
Ability to read, analyze, and interpret technical instructions, journals, procedures, and governmental regulations.
Ability to explain vehicle information to customers and communicate with coworkers, including presenting and responding to questions.
Ability to diagnose basic automotive problems and recommend solutions.
Ability to interpret and apply written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the required automotive services.
Current, valid driver’s license issued in the state of residence.
Equipment Safety Certification.
ASE Certification A4—Suspension & Steering.
ASE Certification A5—Brakes.
State Inspection License.
Protective eyewear must be worn in the service area; protective back-support belts must be worn when performing strenuous lifting or force exertion.
The stated physical activities include sitting, reaching, standing, pushing or pulling, walking, climbing, kneeling, and crawling. The role involves lifting or exerting force with weights listed as up to 20 pounds and more than 21 pounds.
Vision requirements include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

Completion of a two-year college or technical school program is recommended.
ASE Certification G1—Maintenance and Light Repair is recommended.
An equivalent combination of education and experience may be considered.

Responsibilities

Prioritize workplace safety by following safety policies, completing safety training, securing unsafe equipment, and reporting hazards or unsafe actions to management.
Diagnose, repair, and maintain customer vehicles across automotive systems, including the ASE A-series systems.
Initiate a valid Service Work Order before beginning vehicle service and display it with the vehicle during service.
Complete a Multi-Point Inspection before service on every vehicle and participate in the 5-for-5 Customer Engagement Process.
Complete the Service Work Order and required printouts, and return them with the vehicle keys to the Service Desk when service is complete.
Obtain parts through an authorized Desk Team member and return unused parts after service.
Return cores, batteries, and used tires to designated security areas for proper handling.
Maintain the productivity minimum applicable to the position: Technician 80%, ASE Technician 90%, or Master Technician 100%, based on a 16-week average.
Follow VIP quality-service policies and standards, and complete required position training and certifications.
Complete assigned LMS training and safe-equipment-operation training; obtain a state vehicle inspection license and required tire-service and TPMS certifications.
Earn ASE certifications applicable to the position: Technician—G1, A4, and A5; ASE Technician—four A-series certifications; Master Technician—all eight A-series certifications.
Train, support, and deliver the 5-for-5 process to educate customers about their vehicles’ condition.
Attend meetings and training sessions as needed, typically several times per year.
Road-test vehicles as necessary to confirm safe and satisfactory operating conditions after service.
Secure and lock customer vehicles when returning them to the parking lot after service.
Install seat covers, steering-wheel covers, and floor mats before entering customer vehicles.
Keep the work area clear of debris, cores, unused parts, and stray tools; clean shop equipment after use and participate in designated daily and weekly shop maintenance.
Follow safety and loss-prevention programs, including wearing protective eyewear in the service area.
Maintain technical capabilities for safe equipment use and maintain ASE certification status.
Review and authorize time worked and attendance records in DAYFORCE daily and weekly.
Follow VIP culture and service standards, participate in team meetings, and work with the Service Manager to meet shop-equipment safety standards.
Comply with regulations governing hazardous-waste disposal and enforce compliance with the service Code of Ethics and applicable operating regulations and procedures.
Maintain the facility and equipment in satisfactory condition and appearance, support a clean service department throughout the business day, and enter facility or equipment issues in the designated database.
Meet the performance standards of at least 50% productivity, measured as billed hours divided by worked hours, and minimal comebacks by completing work properly the first time.
Arrive before each shift, be ready to work at shift start, and work scheduled hours as directed by management.